Refund Policy

How pricing works

ethro charges ₹200 per brokerage account, per financial year. Generating reports and previewing them on your own statements is free — you see the full structure of every report, with the final figures unlocked on payment — so you know the tool works on your account before any money changes hands. A purchase covers unlimited re-runs and re-downloads for that brokerage account and financial year. Until paid downloads launch, nothing is charged and this policy simply describes the terms in advance.

When you're entitled to a refund

If a download you paid for fails — the tool errors out, produces no downloadable output, or produces output that is defective due to a bug in the tool itself — and we can't resolve it for you, you are entitled to a full refund of that charge. Contact us within 7 days of the charge with the approximate time of the failed run so we can locate it.

What isn't refundable

Because you preview the reports on your own data before paying, refunds are not offered for change of mind, or for dissatisfaction with figures that are computed as designed — for example, where your CA recommends a different convention than the one the tool documents, or where the underlying broker statement was incomplete. The tool's methodology, including its known limitations, is documented openly, and every figure is reviewable before any filing decision is made.

How to request a refund

Sign in with the Google account you paid from and send us a message through the feedback form mentioning "Refund request" — being signed in lets us verify the purchase is yours automatically, with nothing to prove by email. We aim to respond within 3 business days. Approved refunds are returned to the original payment method via our payment provider, which may take 5–7 business days to reflect. If you can't sign in for some reason, use the contact page instead.